FAQs

Q: When will I receive my order?
A: Most orders are delivered within 7–15 business days, depending on your location and the product. You'll receive a tracking number as soon as your order ships.

Q: How can I track my order?
A: You can track your order any time using the tracking number we email you. Just visit our Track Your Order page and enter the number to see the latest updates.

Q: Where do you ship from?
A: Our products ship directly from trusted global suppliers (mainly from Asia), allowing us to offer the best prices and availability.

Q: Can I cancel my order after placing it?
A: Yes, you can cancel your order within 12 hours of purchase. After that, your order will be processed and can no longer be canceled.

Q: Do you offer refunds or returns?
A: Yes, we accept returns within 14 days if your item arrives damaged or defective. Please contact us to begin the return process.

Q: Do I have to pay customs or import fees?
A: Some countries may charge customs or import fees. These charges are the customer’s responsibility and vary by country.